These Terms govern your use of www.labelledayspas.com and purchases and booking requests made through the site. Please read them before using our services. Applicable transaction terms and our Spa Policies also apply. Nothing in these Terms limits rights that cannot lawfully be waived. Our Privacy Policy explains how we handle personal information.
Eligibility and accounts
You must be at least 18 or the age of majority where you live to create an account or make purchases or booking arrangements. Provide accurate, current information and use only payment methods you are authorized to use. Keep account credentials confidential and notify us promptly of suspected unauthorized access. Services for minors are subject to our Spa Policies and any required parental consent.
Permitted website use
Use the website only for lawful purposes. Do not attempt unauthorized access, interfere with security or operation, introduce malicious code, submit fraudulent orders or bookings, impersonate others, or copy or collect website content or customer data through unauthorized automated means. We may restrict access or suspend accounts for misuse, subject to applicable law.
Products pricing and orders
Product descriptions, images, availability, and prices may change. Colors and packaging may differ from the images shown. Prices are in US dollars unless stated otherwise; applicable taxes and delivery charges are disclosed during checkout. We may correct errors and decline or cancel an order for unavailability, an obvious pricing error, suspected fraud, or other lawful reasons. If we cancel a paid order, we will refund the amount collected for the canceled items. An automated order acknowledgment does not by itself confirm fulfillment.
Shipping returns and product concerns
Available delivery options, charges, and estimated timing are provided during checkout or order confirmation. Delivery estimates are not guarantees. We will contact you about material fulfillment delays and provide any cancellation or refund options required by law. Contact us promptly about an incorrect, damaged, or missing order.
Product returns are subject to the return terms disclosed when you purchase and our Spa Policies at https://www.labelledayspas.com/pages/spa-policies. Product-specific final-sale restrictions may apply. Nothing in a return policy excludes remedies required by law for defective, misdescribed, or undelivered goods. Please contact us before sending a return so we can provide instructions.Gift cards and promotions
Gift cards are subject to the terms disclosed at purchase and applicable California law. Any restriction on refunds, cash redemption, expiration, or fees applies only to the extent permitted by law. Physical and electronic cards may have different redemption methods; check before purchasing. Promotions may have stated eligibility rules, exclusions, and end dates and apply only as offered. Changes to promotions do not retroactively remove rights arising from completed purchases.Appointments and spa services
Booking requests are subject to confirmation and availability. Our Spa Policies, disclosed at booking, govern cancellations, no-shows, late arrivals, group bookings, and other visit requirements. Review them before confirming an appointment. Charges must be disclosed and authorized as required by law. Provider availability may change. Please disclose relevant allergies, sensitivities, medications, or conditions privately to your service provider before treatment.
Information and service results
Website descriptions and educational content provide general information and are not medical advice, diagnosis, or a promise of results. Individual experiences and results vary. Follow product instructions and consult an appropriate professional about suitability for your circumstances. A website visit or message does not establish a healthcare provider relationship. Medical services offered through AwakenMD are subject to its separate assessments, consents, notices, and terms. Do not use the website or messaging for medical emergencies.
Email communications
You may receive transaction and appointment communications relating to services you request. Promotional emails are subject to your preferences and applicable law. Use the unsubscribe link in a promotional email or contact us to stop promotional emails. We may still send nonpromotional messages about your purchases, appointments, or account. See our Privacy Policy for further details.
Content and third party services
LaBelle or its licensors own the website text, photographs, graphics, branding, and other content. You may use the site for personal, noncommercial purposes. Reproduction or commercial use requires permission unless otherwise permitted by law. If you submit a review, you must have the right to share it and avoid unlawful or confidential content. We do not obtain permission through these Terms to use your treatment photos or personal likeness in advertising; separate authorization is required.
Third-party websites, payment services, and booking platforms may have their own terms. We do not control their content or operation. A link does not by itself constitute an endorsement.
Disclaimers and limitations
To the extent permitted by law, the website is provided as available without warranties concerning uninterrupted access, error-free operation, or suitability for a particular purpose. To the extent permitted by law, LaBelle is not liable for indirect, incidental, special, or consequential losses arising from website use. These provisions do not exclude liability for fraud, willful misconduct, negligence where exclusion is prohibited, personal injury where protected by law, or any nonwaivable consumer right or warranty.General terms and contact
California law governs these Terms, subject to mandatory consumer protections that apply to you. If a provision is unenforceable, the remaining provisions continue to apply. We may revise these Terms prospectively by posting an updated effective date and providing further notice or obtaining agreement when required. Changes will not retroactively alter completed transactions. Questions may be directed to Service@labelledayspas.com, 650-327-6964, or LaBelle Day Spa & Salon, 855 El Camino Real, Suites 95 & 33, Palo Alto, CA 94301.